Shipping & Delivery Policy

Last updated: 14th December 2025

Overview

This policy outlines how delivery works for physical products, digital products, and services purchased through our website. By placing an order, you agree to the terms outlined below.

Physical Products (Merchandise & Print Magazines)
Production & Processing

Some physical products, including merchandise, are made to order. Please allow 2–5 business days for production before dispatch. Print magazine dispatch times may vary depending on availability and print schedules.

Shipping Destinations

We ship physical items to the UK and selected international destinations. Available shipping options, costs, and destinations are displayed at checkout.

Estimated Delivery Times

Delivery times vary by location and shipping method. Estimated delivery times are provided at checkout but are not guaranteed, as delays can occur due to:

Courier or postal service delays

Customs processing

Weather or logistical disruption

Peak periods (such as holidays)

International Orders & Customs

International shipments may be subject to import taxes, customs duties, and handling fees imposed by the destination country.

These charges:

Are not included in the product price or shipping cost

Are the responsibility of the customer

Vary depending on local laws and regulations

We have no control over these charges and cannot predict their amount.

Tracking

Where available, tracking information will be provided once an order has been dispatched. Tracking availability depends on the shipping method and destination.

Lost, Delayed, or Missing Deliveries

If your order has not arrived within a reasonable timeframe after the estimated delivery date, please contact us within 30 days so we can investigate with the fulfilment partner or courier.

Orders marked as delivered by the courier but reported as missing may not always be eligible for replacement or refund. Customers are encouraged to use secure delivery addresses.

Incorrect Addresses

Customers are responsible for ensuring shipping details are correct at checkout. We cannot be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Returned orders due to address errors may incur additional shipping charges.

Split Shipments

Orders containing multiple items may be shipped in separate packages and may arrive at different times.

Digital Products (Digital Magazines & Downloads)

Delivery Method

Digital products, including digital magazine issues and downloads, are delivered electronically via:

Account access

Download link

Delivery is usually instant or within 24 hours of purchase unless otherwise stated.

Access Issues

If you experience difficulty accessing a digital product, please contact us and we will assist in resolving the issue.

No Physical Shipping

Digital products do not incur shipping charges and are not subject to customs duties or import taxes.

Services (Editorial, Advertising, Subscriptions & Features)
Service Fulfilment

Services are fulfilled digitally and/or editorially and may include:

Editorial features

Advertising placements

Subscriptions

Promotional or creative services

Fulfilment timelines will be clearly outlined at the point of purchase or confirmed via email after booking.

Delivery of Services

Services are considered delivered when:

The agreed work has been completed and published

Access has been granted

Or the service period has commenced

Services do not involve physical shipping.

Refunds & Cancellations

Refunds for physical products, digital products, and services are governed by our Refund Policy, which should be read alongside this document.

Please note:

Digital products and services are generally non-refundable once delivered or accessed

Made-to-order items have limited return eligibility

Contact Information

If you have any questions about shipping, delivery, digital access, or services, please contact us:

Email: support@tjplnews.com

Website: https://www.tjplnews.com